If for any reason, you are not happy with our products purchased online, Studio ANISS is happy to discuss these details further with you in regards to the exchange of an item or credit note, providing that the product is undamaged and in its original condition. It is the customer’s responsibility to pay all freight charges to return the item, unless goods are deemed faulty.
When it comes to returns or exchange, we operate a “fair and reasonable” policy. All items are thoroughly inspected before being sent out to customers to ensure a high level of quality in the hats you purchase from us.
We will happily offer an exchange or credit note for items if you are not happy with the style, sizing or colour of your purchase. We do not accept returns, or provide exchanges, on sale items.
All return enquiries are to be made within 14 days of purchase. Any enquiries after this date will not be accepted (unless delays have occurred with postage & handling).